Shipping and Returns
We make every effort to get your order to you as quickly as possible. Orders are shipped Tuesday through Friday. Any order placed on Friday will be shipped no later than Tuesday morning of the following week.
After confirmation of the order, M.conceptstore commits to deliver to its carrier all the references ordered by the buyer within a maximum of 72 working hours. The carrier undertakes to deliver the order to the buyer's address.
For deliveries outside metropolitan France, the customer agrees to pay all taxes due on the import of products, customs duty, value added tax, and any other taxes due under the laws of the country where the order is received. All orders placed are intended for the personal use of customers, customers or recipients of products are prohibited from reselling all or part of the products. M.conceptstore is released from all legal responsibilities if the payment of the taxes was not carried out by the customer.
The delivery is carried out at home, with the direct handing-over of the product to the announced recipient, or in case of absence, to another person authorized by the customer. Possible delays do not give the buyer the right to claim damages.
If you are not present, the package can either be dropped off at the post office or the carrier will contact you for a new delivery.
If you do not pick up your package within the time limit and the order is returned to us, you will unfortunately have to pay the delivery fee again for us to reship it.
We calculate our delivery rates according to the weight and place of delivery. The rate will be indicated to you before validation of your order. We advise you to group your purchases in a single order to avoid paying shipping costs several times. Please note that we cannot group two distinct orders and you will have to pay shipping costs for each of them.
Please note that M.Conceptstore charges the shipping costs applied by Colissimo and other transport organizations we work with, and that we do not take any margin on these shipping costs. The shipping costs are therefore exactly the same as the shipping costs paid for the shipment of your order.
For the Click and Collect option, you will receive a confirmation email as soon as your order is available and you will have 7 days to pick it up in our store.
For the Courier delivery option, we will contact you within 72 hours to agree on a delivery time.
How can I track my order?
You can track the progress of your order at any time by logging into your order. Select "Order History" to follow the progress of your order.
For any questions concerning the progress of your delivery you can also contact the m.conceptstore customer service by sending an email to the following address: [email protected]
How do I return my order?
In case of exercising the right of withdrawal, you have 14 days maximum to return your article with the nature of your order. m.conceptstore is required to refund the sums paid by the customer, without charge, except for shipping and return costs. The refund is due within a maximum of 15 days on your credit card if you paid by credit card, or on your paypal account if you paid by this means of payment.
Please note that items on sale or on promotion, or ordered during a "Free Shipping" operation, are neither returned nor exchanged.
Also, for reasons of hygiene, slippers are neither returned nor exchanged.
If you wish to return your order :
M. CONCEPT STORE
11 bis Rue Mansart