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The general terms and conditions of sale...



The site is the property of the company M to Meatpacking in its entirety, as well as all the rights relating to it. Any reproduction, in whole or in part, is systematically subject to the authorisation of the owners. However, hypertext links to the site are authorised without specific request.

1. Acceptance of the conditions


The customer acknowledges having read, at the time of placing the order, the special conditions of sale set out here and expressly declares that he/she accepts them without reservation.


The present general conditions of sale govern the contractual relations between m.conceptstore, a brand of the company Milbox, and its customer, and both parties accept them without reservation. These general terms and conditions of sale shall prevail over any other terms and conditions contained in any other document, except in the event of a prior, express and written waiver.

2. Order


The automatic recording systems are considered as proof of the nature, content and date of the order.


m.conceptstore confirms the acceptance of the order to the customer at the e-mail address that the latter has provided. The sale will only be concluded upon confirmation of the order. m.conceptstore reserves the right to cancel any order from a customer with whom there is a dispute relating to the payment of a previous order. The information given by the buyer when placing an order is binding on the buyer: in the event of an error in the recipient's address, the seller cannot be held responsible for the impossibility of delivering the product.

3. Delivery


The products will be shipped within an average of 48 to 72 hours. These deadlines run from the day following the receipt of the customer's payment by m.conceptstore. Orders placed and validated on Friday will be shipped the following Monday.


After confirmation of the order, m.conceptstore undertakes to deliver to its carrier all the references ordered by the buyer within a maximum of 48 working hours. The carrier undertakes to deliver the order to the buyer's address.


For deliveries outside metropolitan France, the customer undertakes to pay all taxes due on the import of products, customs duty, value added tax, and any other taxes due under the laws of the country in which the order is received. All orders placed are intended for the personal use of customers, customers or recipients of products are forbidden to resell the products in whole or in part. m.conceptstore disclaims all legal liability if the taxes are not paid by the customer.


The delivery is made at the customer's home, with the product being handed over directly to the recipient or, in the event of absence, to another person authorised by the customer. Any delays do not entitle the buyer to claim damages.


If you are not present, the parcel can either be dropped off at the post office or the carrier will contact you for a new delivery.


If you are not present and the parcel is returned to M.Conceptstore, you will have to pay a new delivery charge for your order to be shipped again.


The amount of shipping costs is calculated according to the weight of the package, the carrier and the delivery zone. To find out the amount of shipping costs in France and abroad, you can consult the "Delivery" section where the prices are detailed.

4. Withdrawal


In the event of an apparent defect, the buyer has the right to return the goods under the conditions set out in this document.


The customer has 14 days from receipt of the goods to request a return. In the event of an exchange or refund, he/she must return the new item(s) in their original packaging, intact, accompanied by any accessories, instructions for use and documentation to the following address


m.conceptstore, 40 rue Condorcet 75 009 Paris.


In the event of exercising the right of withdrawal, m.conceptstore is obliged to reimburse the sums paid by the customer, free of charge, with the exception of shipping and return costs. The refund is due within a maximum of 15 days.


Items on sale or on special offer are neither returned nor exchanged.


For all return requests, please send an email to customer service at hello@m-conceptstore.com and we will process your request as soon as possible.

5. Prices


The price is expressed in euros or in US dollars depending on your geographical area. The price indicated on the product sheets does not include transport.


The price indicated in the order confirmation is the final price, expressed all taxes included and including VAT for France and EU countries. This price includes the price of the products, the handling, packaging and storage costs of the products, the transport and commissioning costs.

6. Payment


The price invoiced to the customer is the price indicated on the order confirmation sent by m.conceptstore.


The price of the products is payable in cash on the day the order is placed.


For the security of your payments we use Ogone Ingenico Payment Services, one of the most reliable online payment solutions. With this system, your card payment is made directly on the secure server on our behalf. At no time will your card number or any other confidential data attached to it be communicated to us. The exchanges are encrypted thanks to the secure platform is PCI-DSS certified, the most rigorous security standards in the payment industry.


Furthermore, m.conceptstore reserves the right to refuse any order from a customer with whom a dispute exists.

7. Disputes


This contract is subject to French law. m.conceptstore cannot be held responsible for damages of any kind, whether material or immaterial or physical, which could result from a malfunction or misuse of the products sold. The liability of m.conceptstore shall, in any event, be limited to the amount of the order. In the event of difficulties in the application of this contract, the buyer has the possibility, before any legal action, to seek an amicable solution, in particular with the help of :


- a professional association of the branch, a consumer association or any other counsel of his choice. It is reminded that the search for an amicable solution does not interrupt the "short period" of the legal guarantee, nor the duration of the contractual guarantee. It is recalled that as a general rule and subject to the appreciation of the courts, compliance with the provisions of this contract relating to the contractual guarantee assumes that the buyer honours his financial commitments to the seller.


Complaints or disputes will always be received with attentive benevolence, good faith always being presumed in those who take the trouble to explain their situations. In the event of a dispute, the customer shall first contact the company to obtain an amicable solution.

8. Guarantee


The responsibility of m.conceptstore is systematically limited to the value of the product in question, value at the date of sale, and this without the possibility of recourse against the brand or the company producing the product.


In any case, the customer benefits from the legal guarantee of hidden defects (art.1625 and following of the Civil Code). On the condition that the buyer proves the hidden defect, the seller must legally repair all the consequences (art.1641 and following of the Civil Code); if the buyer goes to court, he must do so within a "short period" from the discovery of the hidden defect (art.1648 of the Civil Code).


You can contact customer service by sending an email to hello@m-conceptstore.com. We undertake to reply within 72 hours maximum.

9. Legal information


The personal information collected for the purposes of distance selling is compulsory, as this information is essential for the processing and delivery of orders, and for drawing up invoices and warranty contracts. Failure to provide this information will result in the non-validation of the order. In accordance with the law on "Information Technology and Civil Liberties", the processing of personal information relating to customers has been declared to the National Commission for Information Technology and Civil Liberties (CNIL) under the registration number 1838394. The customer has the right to access, modify, rectify and delete data concerning him/her (article 34 of the law of 6 January 1978), which he/she may exercise by contacting m.conceptstore. Furthermore, m.conceptstore undertakes not to communicate, free of charge or in return for payment, the details of its customers to a third party.

10. Legal information


The m.conceptstore website is published and distributed by the company M to meatpacking, owner of the m.conceptstore brand.


The products purchased on this site are sold by the company Milbox, SARL with a capital of 10,000 euros, R.C.S de Paris, whose registered office is at 40 rue Condorcet 75009 Paris.


Intra-community VAT number: FR16511141566


m.conceptstore is a registered trademark with the INPI. The entire site is the exclusive property of M to Meatpacking. No reproduction or representation may be made without the prior written consent of M to Meatpacking.